1. General

These Terms and Conditions apply to vehicle rentals provided by Go Qtown Car Rentals. By making a booking, accepting a vehicle or allowing an authorised driver to use the vehicle, the renter agrees to these terms together with the applicable rental agreement.

Go Qtown Car Rentals may decline or cancel a rental where the renter does not satisfy applicable driver, licence, identification, payment, insurance or rental requirements.

The renter remains responsible for complying with these Terms, the rental agreement and all applicable New Zealand laws throughout the rental period.

2. Driver Eligibility

Drivers must meet the applicable age, licence and eligibility requirements before a vehicle can be released.

• The driver must hold a valid licence suitable for the vehicle being rented.
• Licences must be in English or accompanied by an accepted International Driving Permit (IDP) or approved translation where required.
• Drivers aged 21 years to under 25 years will incur an additional $10 per day young driver surcharge.
• Only drivers named and authorised on the rental agreement may operate the vehicle.
• All drivers must meet New Zealand licensing and road-use requirements.
• Go Qtown Car Rentals may request valid identification and driving licence documentation before releasing the vehicle.

3. Rental Period

The rental period begins at the pickup date and time confirmed in your booking and ends when the vehicle is returned as agreed. Late returns may incur additional charges.

Go Qtown Car Rentals reserves the right to charge additional fees of up to NZ$500 where a vehicle is returned after the agreed return time, in addition to the applicable rental charges for the extended period. This allows us to fairly cover additional costs that may arise from a late return.

Customers are kindly requested to return the vehicle on the agreed date, time and location stated in the rental agreement. If your travel plans change or you expect to be late, please contact our team as early as possible so we can review the situation and discuss the available options.

3.1 Late Returns

A grace period of up to 2 hours may be considered for a late return, depending on vehicle availability and any following booking. This grace period is not guaranteed and Go Qtown Car Rentals may require the vehicle to be returned at the originally agreed time.

Where the vehicle is returned more than 2 hours late, a late-return charge of $15 per hour may apply for the following 2 hours.

Where the delay continues beyond that additional period, Go Qtown Car Rentals may charge a full additional day’s rental. A Policy Breach Fee of up to $2,500 may also apply where the late return constitutes a breach of the rental agreement or causes significant operational or customer impact.

Any additional rental charges for the extended period may also apply separately from the Policy Breach Fee.

Customers who expect a delay should contact Go Qtown Car Rentals as early as possible, preferably at least 24 hours before the agreed return time. An extension is only valid once it has been specifically approved by Go Qtown Car Rentals.

3.2 After-Hours Returns

Where an after-hours return has been approved, the renter must use the return instructions supplied by Go Qtown Car Rentals and ensure the vehicle is properly secured.

An unauthorised after-hours return, failure to follow the supplied return instructions, or failure to secure the vehicle correctly may result in additional reasonable costs and, where applicable, a Policy Breach Fee.

3.3 Vehicle Recovery

If a vehicle is not returned as agreed and Go Qtown Car Rentals needs to arrange recovery or collection, the renter may be responsible for reasonable costs actually incurred, including towing, transport, staff time and other directly related recovery expenses, to the extent permitted by law.

3.4 Loss of Use

Where an unauthorised late return prevents Go Qtown Car Rentals from providing the vehicle to a confirmed subsequent customer, the renter may be responsible for reasonable directly resulting loss-of-use costs, subject to the circumstances of the booking and applicable law.

3.5 Return Communication

Renters must promptly notify Go Qtown Car Rentals of circumstances that may affect the agreed return time. Early communication may allow an extension or alternative return arrangement to be considered.

3.6 No Automatic Extension

Paying additional rental charges or receiving approval for one extension does not create an automatic right to keep the vehicle beyond the newly agreed return time. Each extension must be separately approved by Go Qtown Car Rentals.

4. Payment & Security Bond

Full payment is required to secure the booking.

A valid credit or debit card authorisation is required for all rentals and must be completed before the vehicle is released, where applicable.

A security bond may be held or authorised on the renter’s nominated credit or debit card depending on the insurance cover selected and the terms of the rental.

The bond or authorised payment method may be used for applicable amounts arising from the rental, including:

• Vehicle damage or loss
• Traffic fines, parking penalties, tolls and other charges
• Fuel or refuelling costs
• Cleaning or excessive cleaning costs
• Late return or additional rental charges
• Lost or damaged keys, chargers, cables, accessories or supplied equipment
• Vehicle recovery or other directly related costs where applicable

The applicable bond will normally be released after the vehicle has been returned and inspected, subject to any outstanding charges or payment processing requirements.

5. Insurance & Excess

Insurance and liability protection are subject to the cover selected by the renter, the applicable excess, rental agreement and all policy conditions and exclusions.

6. Vehicle Use Restrictions

Vehicles must NOT be used:

• Off-road or on restricted, unsuitable, prohibited or unauthorised roads
• For racing, speed testing, competitions or performance testing
• For towing or carrying loads outside the manufacturer’s or rental vehicle’s permitted limits unless expressly authorised
• For unlawful activities or transportation of prohibited goods
• By a driver who is not authorised under the rental agreement
• In breach of New Zealand road laws or regulations
• In a manner that creates unreasonable risk of damage to the vehicle
• While the driver is affected by alcohol, drugs or any substance that makes driving unsafe or unlawful

Smoking and vaping are strictly prohibited inside all Go Qtown Car Rentals vehicles. A cleaning and deodorising charge of up to $500 may apply where smoking, vaping, smoke residue or excessive cleaning is identified.

7. Fuel Policy

Vehicles are supplied with the agreed fuel level and should be returned with the same level.

Where a vehicle is returned with less fuel than the agreed level, the renter may be charged for the fuel required to restore the vehicle to the required level together with a $35 refuelling administration fee.

8. Accidents & Damage

In the event of an accident, collision, theft, loss or damage involving the rental vehicle, the renter must:

• Contact Go Qtown Car Rentals as soon as reasonably possible
• Contact Police or emergency services where required or appropriate
• Exchange relevant driver, vehicle and contact information where applicable
• Take photographs and record relevant details when it is safe to do so
• Provide a complete written accident or incident report when requested
• Follow reasonable instructions provided by Go Qtown Car Rentals regarding recovery, inspection or repair

Failure to promptly report an accident, damage, theft or loss may affect the renter’s liability or insurance protection where permitted by the applicable insurance terms and New Zealand law.

9. Traffic Offences & Fines

The renter is responsible for traffic infringements, speed camera notices, parking charges, tolls and other penalties incurred during the rental period or resulting from the renter’s use of the vehicle.

Where Go Qtown Car Rentals is required to process, identify, transfer or administer an offence or infringement, an administration fee of $35 may apply for each applicable matter.

10. Vehicle Condition

The vehicle must be returned in substantially the same condition in which it was supplied, allowing for reasonable normal wear and tear. All keys, chargers, cables, accessories and supplied equipment must also be returned.

Damage identified after the vehicle is returned may be assessed against the condition recorded at pickup. Where the renter is responsible for new damage, the applicable repair, replacement or related costs may be charged.

Lost, damaged or unreturned keys, chargers, cables, accessories or equipment may be charged at the actual repair or replacement cost together with a $35 administration fee, where applicable.

Replacement costs may be based on the actual cost incurred or reasonable current market replacement value.

Renters should inspect the vehicle before leaving the pickup location and notify Go Qtown Car Rentals of any existing damage or condition issue that has not already been recorded.

11. Cancellation & Refund Policy

Go Qtown Car Rentals aims to keep advance bookings simple and flexible. Customers can book ahead with greater peace of mind, knowing they can cancel within the applicable timeframe and receive a full refund.

11.1 Full Refund for Early Cancellation

Customers may cancel their confirmed booking at least 48 hours before the scheduled rental start time and receive a 100% refund of the amount paid, subject to the booking terms.

This allows customers to secure their preferred vehicle and travel dates in advance without having to worry about losing their booking payment when plans change with sufficient notice.

11.2 Cancellations Within 48 Hours

Cancellations made less than 48 hours before the scheduled rental start time are non-refundable.

Customers are encouraged to contact Go Qtown Car Rentals as soon as possible when plans change. Where circumstances allow, our team can review the booking and advise on any available options.

11.3 No-Show

If the customer does not collect the vehicle at the scheduled rental start time and has not cancelled the booking beforehand, the booking will be treated as a no-show and will be non-refundable.

11.4 Booking Amendments

Requests to change booking dates, pickup times, return times or other booking details are subject to vehicle availability. An approved amendment may result in a change to the rental rate or total booking amount.

Customers should contact Go Qtown Car Rentals as early as possible when they need to adjust their plans so that available options can be reviewed.

11.5 Early Return

Returning the vehicle before the agreed rental end date does not normally entitle the renter to a refund or credit for unused rental days.

11.6 Refund Processing

Where a refund is applicable, it will be processed to the original payment method. Once processed by Go Qtown Car Rentals, the refund may take approximately 5–10 business days to appear in the customer’s account, depending on the bank, card provider or payment service.

11.7 Company Cancellations

If Go Qtown Car Rentals cannot provide the booked vehicle, we will make reasonable efforts to provide a suitable alternative where available or provide an appropriate refund in accordance with the booking terms and applicable New Zealand law.

11.8 Cancellation Method

Cancellation requests should be submitted in writing through email or an official Go Qtown Car Rentals booking channel. A booking is considered cancelled once the cancellation has been acknowledged or confirmed by Go Qtown Car Rentals.

12. Liability

To the extent permitted by New Zealand law, Go Qtown Car Rentals is not responsible for personal belongings, luggage or other property left inside the rental vehicle.

Go Qtown Car Rentals will not be responsible for delays, disruption or inconvenience resulting from vehicle breakdowns, mechanical issues, road closures, weather conditions, third-party events or other circumstances outside our reasonable control.

To the extent permitted by applicable law, Go Qtown Car Rentals will not be liable for indirect, incidental or consequential losses arising from the rental or use of a vehicle.

Where a mechanical or vehicle issue occurs during a rental, the renter must contact Go Qtown Car Rentals as soon as possible and follow reasonable instructions concerning inspection, repair, recovery or replacement arrangements.

Nothing in these Terms excludes, restricts or limits any consumer rights, liability or remedies that cannot legally be excluded or limited under New Zealand law.

13. Compliance with New Zealand Laws

These Terms are governed by the laws of New Zealand. Renters must comply with all applicable New Zealand laws, road rules and vehicle-use requirements throughout the rental period.

• Land Transport Act 1998
• Road User Rule 2004
• Driver Licensing Rule 1999
• Land Transport (Offences and Penalties) Regulations 1999
• Vehicle Standards Compliance requirements
• Applicable Waka Kotahi NZ Transport Agency requirements

Driver Responsibilities

• Do not drive under the influence of alcohol or drugs
• Follow applicable road rules, traffic signals and speed limits
• Ensure passengers use seatbelts as required by law
• Use appropriate child restraints where required
• Only permit authorised and properly licensed drivers to operate the vehicle
• Operate the vehicle responsibly and in accordance with applicable law

Liability for Breaches

The renter may be responsible for reasonable losses, penalties, charges and costs directly resulting from a breach of these Terms or the rental agreement, to the extent permitted by New Zealand law.

A serious or repeated breach may result in termination of the rental, recovery of the vehicle, additional charges and potential loss or limitation of applicable insurance or liability protection where permitted under the relevant cover.