1. Information We Collect

At Go QTown Car Rentals, we collect personal information necessary to process vehicle rentals, verify driver eligibility, and maintain site security. This includes:

Personal & Contact Details

• Full legal name, date of birth, and nationality
• Email address, primary contact phone number, and mailing address
• Residential or local accommodation details in New Zealand

Driver Identification & Eligibility

• Driver’s licence details (number, country of issuance, expiry date, and copy of licence)
• Passport or national identity document (where required for verification)
• Electronic identity and eligibility verification data processed through secure third-party systems

Booking & Rental Operations Data

• Vehicle pickup/drop-off dates, times, and location preferences
• Vehicle usage data, including distance driven, toll charges, or traffic infringement notices sent to us as the registered vehicle owner

2. How We Use Your Information

We use your personal information solely for legitimate operational, contractual, and legal purposes, including to:

• Process, manage, and confirm your vehicle reservations
• Verify identity, driving licence validity, and rental eligibility
• Process online payments, security bond holds, and refunds
• Communicate critical updates, booking confirmations, or customer support responses
• Manage road toll processing, speed camera notifications, or traffic infringement administration
• Comply with New Zealand statutory and regulatory legal obligations

3. Automated Website Data Collection

As with most websites, when you visit or interact with GoQTownRentals.co.nz, our system automatically gathers standard technical information, such as:

• IP address, device type, operating system, and browser specifications
• Referring/exit web pages, date/time stamps, and browsing interactions on our site

Some of this technical information is stored automatically by our web servers to ensure site responsiveness, prevent spam or fraudulent activity, and optimize customer experience.

4. Online Payments & Financial Security

Customers can make rental payments and submit security bond authorizations online through our website or booking system.

• Sensitive financial data (such as credit card details) is encrypted during transmission using modern SSL (Secure Socket Layer) encryption protocols.
• Online payments are handled via PCI-DSS compliant secure third-party payment gateways. We do not store raw credit card numbers or security CVV codes on our local website servers.

5. Third-Party Software & Platforms

To provide smooth rental reservations, identity checks, and automated website features, we integrate external software and third-party booking platforms (such as Fluent Forms, third-party fleet engines, and security widgets).

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We disclose your information only when necessary to fulfill our service contract or as required by law, including to:

• Insurance underwriters and assessors in the event of accidents or vehicle damage
• Payment processors and financial institutions to complete transactions
• To NZ transport authorities, or legal bodies to process traffic infringements or statutory requirements. (Only If required)
• Authorized third-party identity verification services

7. Data Security & Storage

We take all reasonable steps to safeguard your personal data from unauthorized access, loss, misuse, modification, or disclosure. Information is stored securely using industry-standard firewalls, encrypted connections, and restricted access protocols.

Data is retained only for as long as necessary to complete business operations, fulfill our contractual agreement, or satisfy statutory record-keeping regulations under New Zealand law.

8. Cookies & Web Tracking

Our website utilizes cookies (small text files saved to your web browser) to remember user preferences, maintain active sessions, and analyze site performance using tools like Google Analytics.

9. Access & Correction Rights

Under the New Zealand Privacy Act 2020, you have the right to request access to any personal information we hold about you and request corrections if the information is inaccurate or out of date.

To submit a data request, please contact our privacy officer in writing at GoQTownCarRentals@gmail.com. We will require verification of your identity before releasing or updating records.

10. Policy Updates

We reserve the right to modify or update this Privacy Policy at any time to reflect operational or legal changes. Any updates will be published directly on this page with an updated revision date.